Privacy

This privacy policy sets out how we collect, hold and use your personal information in accordance with the Privacy Act 2020.

Our relationship with clients and prospective clients is that of a trusted advisor. Like your lawyer, your insurance advisor requires some of your most important personal information, for example, your finances and health. Providing this information is optional, although without it, your advisor would be unable to provide you with tailored advice on insurance products.

We hold our relationship and trust with you as a privilege, which means we make protecting your data an absolute priority.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information or to have it corrected, please contact us at hello@insureability.co.nz

Types of personal information we hold and how we collect it

We collect your personal information when we interview you and fill in insurance forms or review your policies with you. This generally includes your contact details, identifying information, a broad description of your financial status, your insurance history and medical history. If you are a business customer, you may also be asked to provide business financial records to substantiate certain levels of cover.

We will always inform you when we are filling in a form or conducting a review with you, whether this information is going to be passed on to a stated insurance company in order for them to quote and provide you with your insurance products.

As a condition of the license we hold from the Financial Markets Authority, we also have a duty to collect and store copies of any advice we give you and any queries you make regarding our advice. This enables us, as with other financial advisors, to be monitored or investigated for compliance. This equates to us collecting and storing copies of all written and emailed communications with you as well as notes from telephone and face to face conversations.

At specific times, you may sign an authorisation form for us to collect your personal information or records from a medical provider. These records would also be stored in your client file in our secure system.

How we store personal information

Your client information is stored on a password-protected cloud server. We have an annual data security review to keep our security processes up to date.

As required by the FMA under our license provisions, we will keep records for a period of at least 7 years from the later of:

i. the date the record is made; and

ii. the date the financial advice to which the record relates is given; and

iii. the date any later record is made that refers to or relies upon information in the record; and

iv. the date of the conclusion of the life of the financial advice product that the financial advice relates to.

How we use and share personal information

Analysing and working with personal information is an important part of providing quality insurance products and advice. Our intention is always to ensure disclosure is done carefully and professionally within the appropriate channels and with the appropriate safeguards.

‍As part of the work we do for you, your personal information may be disclosed to other parties such as:

  • insurance companies e.g. for the purpose of quotes, claims and advice

  • our suppliers and service providers (e.g. our provider of online quotation software)

  • our advisers, staff and agents (e.g. a locum in the case of the indisposition of your original adviser)

  • medical and health service providers (e.g. if you require us to obtain medical records)

  • our industry disputes resolution service, FSCL, or an Independent Compliance Assessor, in the event of a dispute or an insurance industry audit

  • any other parties as required by law, such as government or law enforcement agencies, where we find we have a legal requirement to disclose

  • We do not provide any personal information to promotional or marketing providers.

‍Website

‍We use cookies on our website purely for the analysis of website usage.

‍Forms on our website are used only for taking enquiries. Enquiries will be kept as part of our client or prospective client files and kept secure in our system for compliance monitoring.

‍Business transfers

‍As insurance businesses grow and change, they may choose to buy or sell all or a portion of their own or another insurance business. In these types of transactions, client information is securely transferred from one business owner to the new business owner after the sale and purchase is completed – no prospective buyers have access to any specific client information prior to completion of the sale and purchase. You, as our current client, or as the client of a business we purchase, would be notified of any relevant change in ownership; you would be advised of the new owner and their responsibility for the management of your policies, as well as their responsibility for your ongoing data privacy.

‍Privacy breaches

‍If at any stage we have a privacy breach, we will follow all the requirements of the Privacy Act, including notifying the Office of the Privacy Commissioner and communicating with affected people. Notification will happen as soon as possible following the breach.

‍Questions

If you have any questions or concerns in relation to this privacy policy, would like to make a privacy information request, or you have a complaint about the privacy of your personal information, please contact our privacy officer hello@insureability.co.nz

Privacy Officer – Brady Arblaster, Adviser

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